Responsible Gaming

Responsible gaming at 22 Ricky Casino on 22ricky-aussie.com is based on the principle that online casino entertainment must remain a conscious, informed and voluntary choice. Gambling involves financial risk and must never be viewed as a way to earn an income, repay debts or resolve financial difficulties. Our goal is to provide clear information, practical tools and timely assistance so that every player can set healthy limits, recognise risky behaviour and take action early.

22 Ricky Casino, operated by Dama N.V. under Curaçao licence 8048/JAZ2020-013, acknowledges that Australian players access our services in an offshore / grey-market environment and may not benefit from the same statutory protections as under Australian-licensed services. For this reason, we place particular emphasis on self-management tools, transparent terms, and the promotion of independent support services. Our support team is available to discuss responsible gaming measures, help you configure limits on your account and guide you to professional help whenever needed.

Risk Awareness

Gambling can become problematic when it starts to impact your daily life, finances, work or relationships. Being aware of early warning signs significantly reduces the risk of developing a gambling disorder. At 22 Ricky Casino, we encourage all players to monitor their behaviour and to act quickly if they notice changes.

Common signs of potential gambling addiction

• Increasing time and money spent: Frequently extending sessions, chasing losses, depositing more than you initially planned, or raising your typical stake sizes.
• Preoccupation with gambling: Regularly thinking about the casino outside of play, planning your next session at work or during family time, or feeling restless when not gambling.
• Loss of control: Finding it hard to stop once you start, ignoring previously set limits, or repeatedly breaking personal promises to "only play a little".
• Financial problems: Using money needed for rent, bills or essentials, borrowing from friends or family, using credit cards or loans to fund gambling, or hiding banking activity.
• Emotional impact: Feeling guilt, shame, anxiety, irritability or depression linked to gambling outcomes or debts.
• Social and work impact: Withdrawing from social activities, neglecting family responsibilities, missing work or studies, or having conflicts with loved ones about gambling.

Self-assessment questions

Consider the following statements honestly. The more often you answer "Yes", the higher the risk that gambling may be a problem for you:

• Do you spend more time or money gambling than you can comfortably afford?
• Have you ever lied to family, friends or colleagues about how much you gamble or lose?
• Do you gamble to escape stress, loneliness, boredom, anxiety or other negative feelings?
• Have you tried to stop or cut down on gambling and found you could not?
• Do you chase losses by continuing to play in an attempt to recover money?
• Has gambling caused you financial difficulties, such as unpaid bills, loans or using savings?
• Has gambling affected your work performance, studies, relationships or family life?

If you recognise yourself in these statements, we strongly recommend that you use the tools described below (limits, time-outs, self-exclusion) and contact a professional support service or our support team for guidance.

Limits & Tools

22 Ricky Casino provides a range of tools designed to help you control your gambling and reduce the risk of harm. These tools are offered on a voluntary basis and are effective only if you use them honestly and realistically according to your personal circumstances.

Deposit limits (daily, weekly, monthly)

You can set financial limits on how much you can deposit into your player account over specific periods. These limits apply regardless of the payment method you use (PayID, bank transfer, cards, Neosurf or crypto).

1. Access your account: Log in to your 22 Ricky Casino account at 22ricky-aussie.com and go to the "My Account" or "Profile" section.
2. Open Responsible Gaming tools: Select "Responsible Gaming", "Limits" or a similarly named menu item.
3. Select deposit limits: Choose the type of limit you want to set:
   • Daily limit: Maximum total deposits allowed within a 24-hour period.
   • Weekly limit: Maximum total deposits allowed within a 7-day period.
   • Monthly limit: Maximum total deposits allowed within a 30-day period.
4. Enter your amounts: Carefully consider your income, regular expenses and savings goals, then enter realistic figures (for example, AUD 50 daily, AUD 150 weekly, AUD 400 monthly). Do not exceed what you can afford to lose.
5. Confirm the limit: Save or confirm the new limit. The system will automatically block any deposit that would exceed your chosen threshold for the relevant period.

Important: Lowering a deposit limit generally takes effect immediately or as soon as technically possible. Increasing or removing a limit, if allowed, may be subject to a "cooling-off" period (for example, 24 hours or longer) and will only take effect after that period and explicit reconfirmation, to prevent impulsive decisions.

Time limits and session control

Time management is just as important as financial management. 22 Ricky Casino supports tools enabling you to monitor and restrict how long you play:

• Session timer / reality checks: You may receive on-screen notifications after a certain amount of time (e.g., every 60 minutes) informing you of your session length and allowing you to log out or continue. Use these reminders as prompts to evaluate your state of mind and spending.
• Session time limits: Where available, you can set a maximum duration for individual sessions (for example, 1 or 2 hours). Once the limit is reached, you will be automatically logged out and will need to wait before starting a new session.

To adjust these settings, visit "My Account" -> "Responsible Gaming" -> "Time Limits" (or similarly labelled section), choose your preferred duration, and confirm the changes.

Short breaks ("Time-Out")

If you feel you need a short pause from gambling but do not want to permanently close your account, you can activate a "Time-Out" or temporary suspension.

1. Find the Time-Out option: Log in, go to "My Account" -> "Responsible Gaming" and select "Time-Out", "Cooling-Off" or "Temporary Suspension". If this option is not visible, contact support at [email protected] and request that a time-out be applied.
2. Choose the duration: Select a period (for example, 24 hours, 48 hours, or 72 hours). During this time you will not be able to place bets or make deposits.
3. Confirm your request: Read the description of the consequences, then confirm. The time-out usually takes effect immediately or as soon as technically feasible.

While a time-out is active, you should not attempt to create new accounts or use any method to bypass the restriction. Use this break to reflect on your gambling behaviour and, if necessary, seek professional advice.

Self-Exclusion

Self-exclusion is a stronger protective measure intended for players who feel they are losing control of their gambling or who have already experienced harm. During a self-exclusion period, you will not be able to use your 22 Ricky Casino account on 22ricky-aussie.com.

How to request self-exclusion

1. Access the self-exclusion section: After logging in, go to "My Account" -> "Responsible Gaming" -> "Self-Exclusion". If you cannot log in or cannot find this section, send an e-mail from your registered address to [email protected] clearly stating that you wish to self-exclude.
2. Select the exclusion period: Choose a minimum duration that reflects the seriousness of your situation. Typical options include:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent) exclusion
3. Provide additional information (optional but recommended): You may briefly describe your concerns (e.g., chasing losses, debt, family issues). This helps our team to apply the most appropriate measures.
4. Confirm your decision: Carefully read the explanation of the consequences, tick any required confirmation boxes and submit your request. When self-exclusion is applied manually by support, we may ask you to confirm your identity and your decision via reply e-mail.

Consequences of self-exclusion

• Access restrictions: Once self-excluded, you will not be able to log into your account, place bets, receive bonuses or make deposits for the entire exclusion period. Attempts to open new accounts with 22 Ricky Casino are strictly prohibited and may result in permanent closure of all related accounts.
• Marketing communication: We will take reasonable steps to stop promotional communications to your registered contact details. E-mails already in transit or generic website content may still be visible.
• Account balance and withdrawals: Subject to our Terms & Conditions and verification requirements, any remaining real-money balance may be withdrawn where technically and legally possible. You may need to contact [email protected] to arrange withdrawal if you cannot access your account. Winnings obtained in breach of self-exclusion rules (for example, through a duplicate account) may be voided under the T&Cs.
• Refunds and limits: Self-exclusion does not create any automatic entitlement to refunds of losses. All requests will be reviewed according to the applicable Terms & Conditions, responsible gambling policies and Curaçao licensing requirements, which provide limited protection for Australian players.

Ending or extending self-exclusion

• Before expiry: Self-exclusion cannot generally be revoked or shortened before the chosen period ends. This rule exists to protect you from impulsive decisions during high-risk phases.
• After expiry: When the period ends, access does not necessarily restore automatically. You may be required to contact support and confirm in writing that you wish to reopen your account and that you understand the risks.
• Extension or permanent closure: At any time before the expiry of an existing self-exclusion, you may request an extension or lifetime exclusion via [email protected]. In that case, the longer period will apply.

Important: 22 Ricky Casino can only apply self-exclusion on our own platform. For broader protection covering multiple operators, please refer to the national and international schemes described in the Support Resources section below.

Support Resources

Professional, confidential support is crucial in managing gambling-related risks. 22 Ricky Casino strongly encourages Australian players to use independent national services alongside the internal tools available on 22ricky-aussie.com.

Local support for Australia

• National Gambling Helpline (Gambling Help Online)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Services: 24/7 telephone counselling, online chat, e-mail support, self-help tools and information resources.
  • Languages: English, with access to interpreter services for other languages on request.
• State and Territory Gambling Help Services
  • Each state and territory provides free counselling, including:
    • NSW: GambleAware - see gambleaware.nsw.gov.au
    • VIC: Gambler's Help - gamblershelp.com.au
    • QLD, SA, WA, TAS, ACT, NT: Links via gamblinghelponline.org.au
  • Hours: Many services operate 24/7 helplines; local office hours vary by region.
• Crisis services (for immediate safety concerns)
  • Lifeline Australia: 13 11 14 - 24/7 crisis support (lifeline.org.au).
  • Beyond Blue: 1300 22 4636 - mental health support (beyondblue.org.au).

International support organisations

Self-exclusion schemes and blocking tools

• National self-exclusion registers (examples):
  • United Kingdom: GamStop - gamstop.co.uk (covers UK-licensed operators).
  • Spain: Registro General de Interdicciones de Acceso al Juego (RGIAJ) - information via ordenacionjuego.es.

  Note: 22 Ricky Casino is licensed in Curaçao and may not be covered by these registers, but they can still be useful for players with multi-jurisdiction exposure.

• Blocking software and apps:
  • Gamban: Device-level blocking of gambling websites and apps - gamban.com.
  • BetBlocker: Free blocking tool for multiple platforms - betblocker.org.
  • Many internet providers and mobile operating systems also offer parental or content filters that can be configured to block gambling content.

Family and affected others

• Family support resources: Australian services often provide dedicated support for relatives of people with gambling issues. See:
  • Gambling Help Online - "For Families and Friends" section: gamblinghelponline.org.au
  • Gam-Anon (for families of gamblers): gam-anon.org

All of these organisations operate independently of 22 Ricky Casino. They offer confidential, non-judgemental assistance and, in many cases, can provide services anonymously. We strongly encourage you to contact them if you or someone close to you is affected by gambling.

Help for Family

Gambling problems affect not only the individual player but also partners, children, relatives and friends. If you are worried about someone's gambling at 22 Ricky Casino or elsewhere, seeking advice early can protect your wellbeing and theirs.

How to talk to someone about their gambling

• Choose the right time and place: Speak when the person is calm, sober and not currently gambling. Avoid starting the conversation immediately after a loss or argument.
• Focus on your feelings and observations: Use "I" statements (e.g., "I'm worried because I've noticed...") rather than accusations ("You always..."). Describe specific behaviours (missed bills, secretive banking) and their impact.
• Listen and avoid judgment: Allow the person to speak without interruption. Acknowledge that gambling can be difficult to control and that seeking help is a sign of strength, not weakness.
• Encourage professional support: Suggest contacting a helpline or counsellor together (for example, 1800 858 858 in Australia). Offer to help find information or accompany them to an appointment.
• Set healthy boundaries: Be clear about what you can and cannot do (for example, not lending more money). Protect your own financial and emotional wellbeing.

Resources for families and friends

• Gambling Help Online (Australia):
  • Website: gamblinghelponline.org.au - includes forums, live chat and self-help information for affected others.
• Gam-Anon:
  • Website: gam-anon.org - international support groups and meetings for families and friends of problem gamblers.
• Online forums and peer support:
  • Many national services maintain moderated community forums and group chats where relatives can share experiences and coping strategies anonymously.

Recommended next steps for families

• Consult a professional: A psychologist, psychotherapist or counsellor experienced in addiction can help you understand gambling disorder, set boundaries and manage stress.
• Use hotlines for guidance: If you are unsure how to proceed or feel unsafe, call a national helpline or, in emergencies, local emergency services.
• Protect your finances: Consider separating accounts, monitoring joint credit products, and seeking independent financial counselling if debts have accumulated.
• Take care of yourself: Engage in self-care activities, maintain your social network and use support groups for families. You do not need to manage the situation alone.

Operator's Commitment

22 Ricky Casino, operated by Dama N.V. under Curaçao licence 8048/JAZ2020-013, recognises its responsibility to promote safer gambling practices for players accessing 22ricky-aussie.com from Australia and other jurisdictions. While our operations are licensed offshore and Australian-style statutory consumer protections may not fully apply, we implement internal procedures aimed at identifying and reducing the risk of gambling-related harm.

Internal risk-check procedures

• Behavioural monitoring: We may monitor aggregated account activity to identify indicators of potentially harmful behaviour, such as:
  • Rapid and substantial increases in deposit amounts or frequency;
  • Long, uninterrupted playing sessions with minimal breaks;
  • Repeated attempts to deposit after payments are declined;
  • Frequent use of multiple payment methods (e.g., PayID, cards, Neosurf, crypto) in a short period;
  • Repeated requests to change limits upwards shortly after lowering them or following significant losses.
• Automated warnings and reality checks: Our platform may display on-screen reminders about time spent, session duration and recent losses or deposits, encouraging players to review their behaviour and consider using available tools (limits, time-outs, self-exclusion).
• Verification and affordability considerations: In certain cases, we may request additional information or documentation before processing withdrawals or continuing to provide services, in line with our Terms & Conditions, anti-money-laundering obligations and risk-based assessments.

When we may contact you proactively

• Risk pattern identified: If our monitoring flags your account as potentially at-risk (for example, due to extreme spending patterns or prolonged sessions), our support or responsible gaming team may contact you using your registered e-mail address (e.g., via [email protected]) to:
  • Inform you of the observed pattern in neutral, non-judgemental language;
  • Remind you of the available responsible gaming tools and how to activate them;
  • Suggest you seek independent professional help if appropriate.
• Application of additional measures: In serious or repeated high-risk situations, we may, at our discretion and subject to our T&Cs:
  • Apply or reduce deposit limits;
  • Impose a temporary suspension or time-out;
  • Recommend or enforce self-exclusion.
• Confidentiality and data handling: Any data used in risk assessment is processed in accordance with our Privacy Policy. We do not share personalised behavioural information with third-party support organisations without your consent, except where required by law.

Our tools and procedures cannot fully prevent gambling-related harm and do not replace your personal responsibility to play within your means. However, we are committed to continually improving our responsible gaming framework, drawing on regulatory guidance from bodies such as the Australian Communications and Media Authority (ACMA), public health research (e.g., via the Australian Institute of Health and Welfare at aihw.gov.au) and evolving industry standards.

Updates

22 Ricky Casino may amend this Responsible Gaming page from time to time to reflect changes in our internal policies, technical tools, licensing requirements, or relevant legal and regulatory developments. Updates may also be made to improve clarity, incorporate new support options, or correct outdated information.

• Notification methods:
  • We may display notices or banners on 22ricky-aussie.com highlighting significant changes to responsible gaming measures.
  • Where appropriate, we may notify registered players by e-mail using the contact details provided in their account.
  • The most current version of this page will always be available on our website, and we encourage you to review it regularly.
• Governing terms: In the event of any inconsistency between this page and our main Terms & Conditions, the T&Cs published at 22ricky-aussie.com shall prevail to the extent of the inconsistency, subject to applicable law.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gaming at 22 Ricky Casino, wish to request self-exclusion or account limits, or would like to provide feedback on our protective measures, you can contact us using the details below.

• Responsible Gaming / Player Support E-mail: [email protected]
• General Information E-mail: [email protected]
• Payments and Withdrawals: [email protected]

When contacting us about responsible gaming, please use your registered e-mail address and, where possible, include:

• Your full name and username;
• A clear description of your request (e.g., "apply self-exclusion for 1 year" or "set weekly deposit limit of AUD 100");
• Any relevant details that may help us respond appropriately (for example, urgency or preferred contact method).

Online feedback and self-control request form

22 Ricky Casino maintains an online contact channel on 22ricky-aussie.com where you may submit:

• Requests to set or adjust deposit, loss or time limits;
• Requests for time-out or self-exclusion;
• Questions about responsible gaming tools and policies;
• Feedback on how we can improve our support.

To access this, navigate to the "Contact Us" or "Support" section when logged into your account and select "Responsible Gaming" as the subject, where available. If a specific web form is not accessible, please use [email protected] instead.

Confidentiality notice: All responsible gaming enquiries are handled discreetly and, where appropriate, may be escalated to staff trained in safer gambling. However, our support team cannot provide medical, psychological or financial advice; for specialised assistance, you should contact professional services such as those listed in the Support Resources section.